Refund policy
Last updated: August 7, 2026
At Navivora, we want our return, exchange, and refund process to be clear and straightforward.
This Return & Refund Policy applies to eligible orders purchased from Navivora and delivered within the United States.
Returns
Navivora accepts eligible return requests within 30 days from the date your order is delivered.
A return request must be submitted and approved before the product is shipped back to us.
Please do not send a product back before receiving return approval and return instructions from Navivora.
How to Request a Return
To request a return, contact us at info@navivora.com within 30 days of delivery.
When contacting us, please provide information that allows us to identify your order, including your order number and details about the product you would like to return.
Our customer support team responds within 48 business hours.
Return Approval and Shipping Label
Approved returns follow this process:
- Submit your return request to info@navivora.com.
- Navivora reviews the return request.
- If the return is approved, Navivora provides a prepaid downloadable return shipping label and return instructions.
- Download and print the provided return label.
- Securely attach the label to the return package.
- Ship the package according to the provided return instructions.
- Navivora receives and inspects the returned product.
- If the return is approved after inspection, the applicable refund is processed.
Returns must be approved before a prepaid return label is issued.
Do not send a return before receiving your return instructions and approved shipping label.
Return Method
Approved returns are shipped using the prepaid return shipping label provided by Navivora.
The appropriate return destination and shipping instructions will be provided as part of the approved return process.
Do not send returned products to our business address unless your return instructions specifically direct you to do so.
Return Shipping Cost
Return shipping is free for approved returns and exchanges.
Navivora provides the approved prepaid return shipping label at no charge to the customer.
Navivora covers the cost of the approved return shipping label.
Restocking Fees
There is no restocking fee for approved returns or exchanges.
Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us at info@navivora.com within the 30-day return window.
Include your order number and information describing the problem so that our customer support team can review the request.
Approved returns for damaged, defective, or incorrect products follow the same prepaid return-label process described in this policy.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@navivora.com within 30 days of delivery.
Exchange requests must be reviewed and approved before a product is returned.
For an approved exchange, Navivora provides a prepaid downloadable return shipping label at no charge to the customer.
There are no approved return shipping charges or restocking fees for eligible exchanges.
Return Inspection
After an approved return arrives, Navivora will inspect the returned product.
Inspection takes approximately 1–3 business days after the returned product is received.
The refund process begins after the return has been inspected and approved.
Refund Process
If your return is approved following inspection, Navivora will process the applicable refund within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
Refund information will be communicated using the contact information associated with your order.
Refund Currency
Orders are processed in USD.
Approved refunds are issued to the original payment method.
Cancellations
Order cancellations are available before shipment.
If you would like to request a cancellation, contact us at info@navivora.com as soon as possible.
An order that has already shipped can no longer be cancelled and will need to follow the applicable return process.
Contact Us
For questions regarding a return, exchange, refund, cancellation, or existing order, contact Navivora:
Store: Navivora
Address: 404 Rico St, Salinas, CA 93907, United States
Email: info@navivora.com
Operating Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-8)
Response Time: Within 48 business hours