Billing Terms and Conditions
Last updated: July 3, 2026
This Billing Terms & Payment Policy explains the accepted payment methods, transaction currency, billing information requirements, and related purchase terms for orders placed through Navivora.
By submitting an order, you are responsible for ensuring that the billing and payment information you provide is complete and accurate and that you are authorized to use the selected payment method.
Accepted Payment Methods
Navivora accepts the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
The payment options available for your transaction are displayed during checkout.
Transaction Currency
All purchases through Navivora are processed in:
United States Dollars (USD)
Customers should review their order and payment information carefully before submitting an order.
Billing Information
Please provide complete and accurate billing information when completing checkout.
Depending on the payment method used, the checkout process may request information necessary to complete the transaction.
Incorrect or incomplete billing or payment information may prevent a payment from being completed successfully.
Payment Information
Payment information should be submitted through the payment options provided during the Navivora checkout process.
For your security, do not send complete payment card details by email when contacting customer support.
Order Information
Please review your billing, shipping, and order information carefully before completing your purchase.
If you discover an issue with an order after it has been submitted, contact us at info@navivora.com and include your order number and the email address used during checkout.
Our expected customer-support response time is within 48 business hours.
Shipping Information
Navivora provides free standard shipping for eligible orders within the United States.
Our current shipping timeframe is:
Order Cut-Off Time: 2:00 PM (GMT-8), Monday–Friday
Handling Time: 1–5 business days
Transit Time: 9–11 business days
Estimated Delivery Time: 10–16 business days
Business Days: Monday–Friday
After an order has been shipped, tracking information is sent by email with a tracking link.
Please refer to our Shipping Policy for additional shipping information.
Returns, Exchanges, and Refunds
Eligible return requests may be submitted within 30 days from delivery.
Exchanges are available for eligible products.
Approved returns and exchanges include free return shipping. After approval, Navivora provides a prepaid downloadable return shipping label at no charge to the customer.
Customers must receive return approval and instructions before shipping an item back.
After an approved returned item is received, inspection takes approximately 1–3 business days.
Approved refunds are processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
No restocking fee is charged for approved returns or exchanges.
Please refer to our Return & Refund Policy for complete return instructions.
Cancellations
Order cancellations are available before shipment.
If you would like to request a cancellation, contact us at info@navivora.com as soon as possible.
Contact Us
For questions regarding billing, payments, orders, returns, refunds, or transactions, contact us:
Store: Navivora
Address: 404 Rico St, Salinas, CA 93907, United States
Email: info@navivora.com
Operating Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-8)
Response Time: Within 48 business hours