Frequently Asked Questions
What products does Navivora sell?
Navivora offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products for customers in the United States.
How can I choose the right lighting product for my space?
Before ordering, review the product information and specifications shown on the product page to determine whether the lighting product is suitable for your space and needs.
If you have questions about a product before purchasing, you can contact us at info@navivora.com.
How long does order processing and delivery take?
Our handling time is 1–5 business days, followed by an estimated transit time of 9–11 business days.
The estimated total delivery timeframe is 10–16 business days.
Our business days are Monday–Friday, and our order cut-off time is 2:00 PM (GMT-8).
How much does shipping cost?
Navivora provides free standard shipping for eligible orders shipped within the United States.
How can I track my order?
After your order has shipped, we will send tracking information by email with a tracking link.
You can use the tracking link to follow the progress of your shipment.
What payment methods do you accept?
Navivora accepts:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
All transactions are processed in U.S. dollars (USD).
What is your return policy?
Eligible return requests may be submitted within 30 days from the date your order is delivered.
Returns must be approved before the product is shipped back.
For approved returns, Navivora provides a prepaid downloadable return shipping label at no charge to the customer.
Do you offer exchanges?
Yes. Exchanges are available for eligible products.
Approved exchanges include free return shipping, and Navivora provides a prepaid downloadable return label after the exchange request has been approved.
There is no restocking fee for approved exchanges.
How long does it take to receive a refund?
After an approved return is received, the returned product is inspected within approximately 1–3 business days.
Approved refunds are then processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
How can I contact Navivora for help?
If you have questions about a product, order, shipment, return, exchange, refund, or payment, contact us at:
Store: Navivora
Address: 404 Rico St, Salinas, CA 93907, United States
Email: info@navivora.com
Operating Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-8)
Response Time: Within 48 business hours